Cancellation and Date Change Policy - To request a cancellation, date change, or modification to your order, please note the following:

1. Notice Requirement:

   • All requests must be received at least five (5) business days before your scheduled pickup date.
   • Requests received with less than the required notice will not be accommodated.

2. Fees and Refunds:

   • A $15.00 fee will apply to all cancellations.
   • Additional fees may apply for date changes and/or order modifications.
   • Cancellation refunds are issued at the sole discretion of Whippt Kitchen and are only eligible if the required five (5) business days' notice is provided.

3. How to Submit Requests:

   • Contact our Client Relations Manager directly via email at info@whippt.ca or by phone at 587-471-1032 (Foothills Order Desk & Kitchen).

Returns/Exchanges - All sales are final. Due to the perishable nature of our products and how we are unable to control how these are transported and stored once they leave our shop, Whippt Kitchen does not accept returns, provide refunds or exchanges. If for some reason you are not satisfied with your purchase and feel it does not meet your expectations, please contact our client relations manager directly at info@whippt.ca, within 2 days of the date of pick up, and include the following information: order number, photos of product(s) and all packaging, a detailed description of the concern as well as information on how your product(s) were transported and stored. We will make every effort to address your concerns in a timely fashion. Any refund provided is at the discretion of Whippt Kitchen and is subject to admin fees.

For questions or concerns please contact us directly via email at info@whippt.ca.